Privacy Policy

In accordance with the Federal Law on the Protection of Personal Data in Possession of Private Parties, we ask you to carefully read the Terms and Conditions in this privacy notice. This applies to all products, services, programs, and websites of SILT LOGISTICS and its related companies, which may publish new or specific Privacy Notices. Updates may require the express consent of the Personal Data owner. Our privacy policies, applicable to the Personal Data you have provided, are publicly available on our website: www.usa.siltcorp.com.

Name and Address of the Responsible Party for Personal Data

For the disclosure and processing of your Personal Data, provided through various means including our websites, technological tools, or directly to our representatives, the responsible party is SILT LOGISTICS, located at 9525 Plaza Circle Dr., El Paso, TX 79927.

For any information about this Privacy Notice or to exercise your rights regarding your Personal Data, including access, rectification, cancellation, and opposition, please contact our Privacy Department via email at [email protected] or by phone at (915) 702-4349, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (Mountain Time).

Purposes and Use of Your Personal Data

The Personal Data we collect includes names, addresses, telephone numbers, federal taxpayer registration codes, employment information, financial information, third-party reference data, and shipment data. We will use your Personal Data to:

Respond to your requests for information, goods, or services.
Address complaints, questions, or comments from our customers.
Send notifications, notices, and advertising about our products or services, as permitted by law.
Provide information and news about our services and those of related companies.
Create databases for statistical purposes, quotations, and research and development of new products or services.
Notify you of changes to this Privacy Notice.
Comply with applicable laws and regulations.
Rights of Access, Rectification, Opposition, and Cancellation

For any questions or comments regarding your Personal Data held by SILT LOGISTICS, you may contact the Privacy Department. You may also request access to, rectify, cancel, oppose, limit the use or disclosure of, or revoke your consent for your Personal Data, in accordance with the Federal Law on Protection of Personal Data in Possession of Private Parties and other applicable provisions. To exercise these rights, please contact the Privacy Department using the contact details provided above.

In accordance with the Federal Law on the Protection of Personal Data in Possession of Private Parties, any request to exercise your rights must include:

Your name and address (essential for responding to your request).
A copy of your official identification (passport, voter card, or driver’s license).
A clear and precise description of the Personal Data you wish to access, rectify, cancel, or oppose, along with any other elements that facilitate locating your data.
Any other requirements established by the Federal Law on Protection of Personal Data in Possession of Private Parties and/or other applicable provisions.
You may request to suspend or cancel the sending of messages or commercial notices and information about new products at any time through our Privacy Department.

Transfer of Your Personal Data

We may share all or part of your Personal Data with companies related to SILT LOGISTICS, as well as with entities authorized under Mexican legislation for supervising our activities and operations. These entities may process your Personal Data on behalf of SILT LOGISTICS in accordance with the purposes and uses outlined in this privacy notice. SILT LOGISTICS also reserves the right to share your Personal Data with administrative, judicial, or governmental authorities in the United Mexican States.

Additionally, SILT LOGISTICS may transfer your Personal Data to advisors, collection service providers, any acquirer of the company, and any subsidiary, assets, or division of SILT LOGISTICS. Except in these cases, SILT LOGISTICS will not share or transfer your Personal Data to third parties, except as provided by the Federal Law on the Protection of Personal Data in Possession of Private Parties or other applicable legislation or regulation.

Storage of Your Personal Data

SILT LOGISTICS may store your Personal Data in databases located in the United States or abroad, with the understanding that reasonable technology, security policies, and business standards have been implemented to protect the information provided to us.

Modifications to the Privacy Notice, Legislation, and Jurisdiction

We reserve the right to modify the terms and conditions of this Privacy Notice. Any modifications will be notified through the means of communication that SILT LOGISTICS deems most appropriate (e.g., email, media notices, direct communication, and/or an announcement on our website or in our sales offices).

You have the right to cancel and/or rectify your Personal Data and to limit its use and disclosure in case of changes to the terms of this privacy notice.

This Privacy Notice, the processing of your Personal Data, and all related documents are governed by the Federal Law on the Protection of Personal Data in Possession of Private Parties and other laws and regulations of the United States of America. Acceptance of this Privacy Notice or the continuation of service requests after the Privacy Notice has been published implies express acceptance of its terms and submission to the courts of El Paso, Texas, for any disputes or claims arising from this Privacy Notice.

Security Policy

At SILT LOGISTICS, we uphold the highest standards of quality and integrity in our operations. Recognizing the need to protect our assets against potential acts of terrorism or trafficking, we are committed to participating in the CTPAT/OAS Customs Trade Partnership against Terrorism programs. We implement, follow, review, and maintain procedures and practices consistent with the CTPAT/OAS Importer Security Criteria.

Our commitments include:

Maintaining a CTPAT/OAS Corporate Policy Statement: Ensuring all operations align with the CTPAT/AEO Importer Security Criteria.
Screening Trading Partners: Evaluating partners who handle import/export cargo and documentation for credibility and compliance with CTPAT/OAS security measures.
Conducting Regular Risk Analyses: Continuously assessing our supply chain for potential risks.
Providing Safety Guidelines and Training: Educating employees, agents, suppliers, and business partners on security measures.
Investigating Security Violations: Addressing any breaches in cargo security or CTPAT/OAS criteria and notifying relevant authorities when necessary.
Ensuring a Safe Environment: Implementing security measures at our facilities and screening prospective employees, suppliers, and business partners.
Establishing an IT Security Policy: Protecting business data from improper access, manipulation, or alteration.
Protecting Shipments: Safeguarding shipments destined for the United States from pests that could impact the agricultural sector.
Preventing Labor Exploitation: Developing measures to prevent, respond to, and remedy risks of forced labor, debt bondage, and trafficking for labor exploitation.

Road Safety Policy

At SILT LOGISTICS, we are deeply committed to road safety, prioritizing the well-being of our operators and the broader community. We adhere strictly to federal, state, and municipal road laws, focusing on identifying, preventing, and controlling operational risks. Through our awareness strategies, we foster a culture of accident prevention, emphasizing the importance of road safety.

Quality Policy

At SILT LOGISTICS, we excel in logistics and freight transport services, ensuring timely and secure deliveries. Our commitment to continuous improvement and social responsibility sets us apart as a leader in the industry.

WE RESPECT YOUR PRIVACY

Anonymous Complaint

SILT LOGISTICS provides this platform for you to submit Anonymous Complaints, including but not limited to:

1. Financial matters
2. Conflicts of interest
3. Discrimination or harassment issues
4. Environmental health and safety concerns in the workplace
5. Compliance issues (regulations)
6. Fraud
7. Public security problems
8. Suspicion of drug trafficking